{"id":12297,"date":"2024-12-05T11:39:51","date_gmt":"2024-12-05T11:39:51","guid":{"rendered":"https:\/\/grenaastrandcamping.dk.linux59.unoeuro-server.com\/worth-knowing\/customer-service\/"},"modified":"2026-04-20T09:02:47","modified_gmt":"2026-04-20T09:02:47","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/grenaastrandcamping.dk\/en\/worth-knowing\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\t\t
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Worth knowing - Customer service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Here you will find answers to the most frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. How do I order and pay?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once the reservation has been received, Grenaa Strand Camping will send a booking confirmation by e-mail. The reservation is binding when we have received the first installment according to the invoice sent.
For formal reasons, we reserve the right – in absolute exceptional cases – to change the reserved unit to another, at the latest upon arrival. <\/p>\n

Changing the reservation:<\/strong>
The selected period cannot be changed to a shorter duration after arrival. There is no refund if you leave before the end of the reservation period. <\/p>\n

For Pitches, Standard, Luxury, Deluxe, Grenaa cabins, apartments and rental caravans, any lost days are not refundable.<\/p>\n

Terms of payment when booking by phone:<\/strong>
When booking a stay in your own caravan\/tent, DKK 1000 of the stay must be paid within 7 days. The balance must be paid upon arrival at the latest. <\/p>\n

Standard, Luxury, Deluxe, Grenaa cabin, apartment and caravan rentals:<\/strong>
When booking this type of rental unit, the first installment of DKK 1000 must be paid within 7 days. The second installment must be paid no later than 2 months before arrival. You will receive an email with your reservation details and your customer number. <\/p>\n

The fee for personal service is DKK 200 if you want us to book the stay for you.<\/p>\n

Payment terms for online reservations:<\/strong>
For online reservations, the entire stay is payable immediately. There is no booking fee for online reservations. <\/p>\n

We do not accept young people (under 18) camping without parents. This applies to both regular camping in your own caravan\/tent, as well as stays in cabins, apartments and rental caravans. <\/p>\n

Only 1 car per unit is allowed on both pitches and when renting cabins. Even if the cabins are intended for several people. Other cars must be parked in the parking lot, in front of the barriers. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Complaints:<\/strong><\/p>\n

Any complaints must, in order to be processed, be made immediately after arrival or immediately after the fault has occurred. Claims for compensation must be notified in writing to Grenaa Strand Camping within one month of the end of the stay. Reservations are made for any printing errors, price increases and the like. <\/p>\n

Right of withdrawal and refunds:<\/p>\n

You have the option to cancel your booking under the following conditions if you have taken out cancellation insurance:<\/p>\n

How to cancel:<\/strong><\/p>\n

If you wish to cancel your trip, please contact us as soon as possible by email: info@722.dk Remember to refer to your customer number.<\/p>\n

Cancellation protection:<\/strong><\/p>\n

When booking your holiday, you have the option to take out cancellation insurance, which allows you to cancel your trip and get all* your money back if you have to cancel your holiday for any reason.<\/p>\n

If you book your vacation without booking cancellation insurance, you will be bound for the full amount, regardless of when you cancel. We therefore recommend all our campers to purchase this insurance. <\/p>\n

What does cancellation insurance consist of?<\/strong><\/p>\n

– Cancellation insurance costs from DKK 75 up to DKK 300 depending on the period and what you have booked.<\/p>\n

– If you buy cancellation insurance and need to cancel your vacation, you can get a full refund up to 60 days before your vacation starts*.<\/p>\n

– If you buy cancellation insurance and cancel your vacation less than 60 days before your vacation starts, you’ll get half the amount back*.<\/p>\n

ATTENTION. Cancellation insurance must be purchased when you book your vacation. It cannot be purchased at a later date. <\/p>\n

*An administration fee of DKK 300 will be deducted, plus the amount you paid for the cancellation insurance itself.<\/p>\n

– The price of the cancellation insurance depends on the period you have booked your stay and is valid per unit. Cancellation insurance can only be taken out at the same time as the reservation is made. The insurance cannot be canceled afterwards. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Personal data processing and protection policy<\/h5>\n

The data protection policy applies to Grenaa Strand Camping.<\/p>\n

The policy shall help to ensure and document that the company protects its personal data in accordance with the rules for processing personal data. The policy also helps ensure that the company provides information about the processing and use of the registered personal data. <\/p>\n

The policy is reviewed every year.<\/p>\n

Inventory of the processing of personal data<\/p>\n

The company processes personal data about:<\/strong><\/p>\n